WELCOME

Thank you for choosing Ebb & Flow Massage Therapy!

I look forward to helping you find your rhythm.

Services

Massage Therapy

Book an Appointment

Privacy Policy

At Ebb & Flow Massage Therapy, we are committed to protecting your personal health information (PHI) in accordance with the Personal Health Information Protection Act (PHIPA) and the College of Massage Therapists of Ontario (CMTO) Standards of Practice.

The information you provide assists your therapist in creating a safe and effective treatment plan.
All health information is confidential and will not be released without your written consent, unless required by law.
You may request access to your records at any time. If you identify inaccuracies, you may request corrections.
Health records are securely stored for 10 years from the date of your last visit (or, if you were under 18 at your last visit, 10 years after you turn 18), in accordance with CMTO record-keeping requirements.
You must update your health history annually and inform your therapist of any changes in your health status.

Policies

Consent to Treatment

Massage therapy treatment requires your informed consent, as outlined by the CMTO Standards of Practice and the Health Care Consent Act (HCCA).

Consent must be given voluntarily, without pressure, influence, or coercion.
You have the right to understand the nature, purpose, benefits, and risks of treatment before proceeding.
You may start, modify, or withdraw your consent at any time during treatment.
Consent must be obtained for both assessment and treatment, including decisions around draping, pressure, and areas treated.
Written consent is required prior to treatment of sensitive areas, including the chest wall, breast tissue, inner thigh, and gluteal region.

Cancellation Policy

Your appointment time is reserved exclusively for you. Late cancellations or missed visits affect both your care and other patients who may need treatment.

We require 24 hours’ notice for cancellations or rescheduling.
Missed appointments or cancellations with less than 24 hours’ notice will be subject to the full appointment fee.
Exceptions may be made for emergencies or sudden illness at the therapist’s discretion.

Professional Conduct

As a Registered Massage Therapist, Madison Solonynko abides by the CMTO Code of Ethics and Standards of Practice, which include:

Maintaining professional boundaries at all times.
Practicing within the scope of massage therapy.
Using appropriate draping to ensure your comfort, dignity, and privacy.
Providing safe, effective, and client-centered care.

Fees & Billing

Fees are based on treatment length and are clearly posted on our website and at the clinic.
Payment is due at the time of service. I accept debit, credit, e-transfer, or cash
An official insurance receipt with the therapist’s registration number will be provided after each treatment.
Please note that direct billing to insurance providers is not currently available. Patients are responsible for submitting receipts to their insurer for reimbursement.
All fees, billing practices, and receipts comply with CMTO requirements.

Inclusivity & Safe Space

Ebb & Flow Massage Therapy is a space where all clients are welcome and respected.

We are committed to providing care that is inclusive, non-judgmental, and accessible to people of all races, ethnicities, genders, sexual orientations, ages, abilities, and body types.
Every treatment is guided by respect for your comfort, dignity, and autonomy.
We recognize the importance of building trust and ensuring that all clients feel safe, heard, and supported throughout their care.